Here you'll find answers to your most frequently asked questions about our products.
If you'd like to learn more or have any further questions, please don't hesitate to contact us directly. We're here to ensure your experience with us is as extraordinary and satisfying as possible.
Our customer service team is available Monday to Saturday, 10:00 am to 8:00 pm.Response time: 30 min
*Please note: Cash on delivery charges apply depending on your shipping area.
Find all the information regarding shipping costs at checkout.
**Shipping also active abroad with an additional cost calculated at checkout based on the shipping country.
When will my order be shipped?
Your order will ship the same day if you place your order before 2:00 PM, otherwise it will ship the next business day. As soon as your order ships, you'll receive an email with a link to track your package.
For shipments abroad, it will take 4 to 9 working days depending on the destination country.
What payment methods do you accept?
We accept online payments via credit or debit cards (MasterCard, Maestro, American Express, VISA), PayPal, Amex, and PostePay.
You can also choose to pay in interest-free installments with Klarna.
Or you can also choose to pay conveniently on delivery.
What if I don't like my purchase?
You can return the item within 14 days of shipment by contacting us by email at commercialeimb@gmail.com , we will assist you during the return process.
I ordered the wrong size, can I exchange it?
Of course, you can send us a message at commercialeimb@gmail.com to request a size exchange. Size exchanges are not available for discounted items.
I don't have a card, can I still order?
Of course, you can use a prepaid card like Postepay, or choose to pay conveniently in cash on delivery.
How does payment in installments work?
By choosing Klarna as your payment method at checkout, you can buy now and pay later in 3 convenient interest-free installments.
Installments allow you to split the cost of your purchase into three equal payments. Payment for each installment will be automatically deducted from the debit or credit card entered at checkout.
Your first installment will be collected when your order is confirmed, and installments 2 and 3 will be scheduled 30 and 60 days later, respectively.
Our customer service team is available Monday to Saturday, 10:00 am to 8:00 pm.Response time: 30 min
